About Our Pediatric Office | Ingram Pediatrics

About PCMH

What is Patient Centered Medical Home (PCMH)?

PCMH is medical care delivery model whereby patient treatment is coordinated through their primary care physician to ensure they receive the necessary care when and where they need it, in a manner they can understand.

We recognize that patients and families are core members of the care team, medical home practices ensure that they are fully informed partners in establishing care plans.

To provide optimal health care for our patients.
To provide a framework for better communication and safe transitions of care between the primary care and your specialists.

Purpose:

Principles:

Effective communication between primary care and each specialist on your behalf is key to providing optimal patient care and to eliminate the waste and excess costs of health care.
Mutual respect is essential to building and sustaining a professional relationship and working collaboration
Patients/Parents/Guardians, YOU are the center of your healthcare team. As the most important team member, you are a full partner when it comes to your health care. It is your responsibility to give your team the information they need to do an excellent job on your behalf. For your convenience, here are some checklists of things to do before, during and after your appointment!

A diagram of a health care team with a patient in the center

Key Elements

A medical practice that:
Focuses on your needs
Works closely with you
Provides a team approach to healthcare
Measures quality to maintain exceptional standards
Provides preventative care including:
Annual physical
Up-to-date immunizations
Age and gender appropriate tests such as lead and cholesterol screening, developmental evaluations, hearing and visual testing
Provides educational information through method that might include:
Social Worker / Nurse care Manager
Health Educators
Printed handouts
On-line resources
Classes on specific health topics

Your Role

Provide your doctor with a complete history of:
Your recent problems
Care provided by other doctors, including emergency departments or specialists
Newly prescribed or over-the-counter treatments and medications
Follow your provider’s recommendations
Complete ordered tests, consultations or treatments
Maintain a healthy weight and activity level
Try to stop smoking
Schedule and keep your appointments
Always call your doctor first before going to the Emergency Room!

Before & During your appointment:

Gather all the medications you are currently taking, if at all possible. This includes prescription medicines and over-the-counter medicines such as aspirin or antacids, vitamins, dietary or herbal supplements. If bringing your medications is not possible, be sure to write down or photograph the name and how much you take of all your medications!
Make a list of all the doctors and clinics you see and bring it with you to each Well Child Visits.
Write down all the questions you want to ask during your appointment. You might have questions about specific medicines, medical tests, procedures or surgeries, or lifestyle issues such as nutrition or exercise. • Write down all the questions you want to ask during your appointment. You might have questions about specific medicines, medical tests, procedures or surgeries, or lifestyle issues such as nutrition or exercise.
Be prepared to provide information about your current medical conditions, past surgeries and illnesses, including dates. You’ll also want to be familiar with your family’s medical history.
Write down the names and contact information for all members of your team, and keep it up-to-date. You’ll want to take the list with you to your appointment.
Be familiar with your health insurance coverage, and contact your insurance provider if you have any questions about your benefits.
Please call to reschedule or cancel appointments as soon as possible. This will be greatly appreciated.

Continue to learn about your condition(s) and what you can do to stay as healthy as possible.
Follow the plan that you and your provider discussed. If you have ANY questions about your treatment plan, be sure to call us. We want you to understand how to take the best care of yourself.
Take your medications as your provider ordered. If you and your provider agreed that you would stop certain medications including any supplements, vitamins or over-the-counter remedies, be sure to stop taking them! If you have ANY question about your medicines, be sure to call us.
Call us if you haven’t received test results within the time your provider told you to expect your results (routine labs are usually back within 5 to 7 days).
Comply with provider’s plans and instructions (Ex: Schedule follow up appointments, complete labs and imaging request, follow through with specialist referrals.) If provider plans and gives instructions are not followed through, you MUST let us know the reason why so your provider can adjust your care plan.
Contact us after hours if your issue can’t wait until the regular office hours. We can still help direct your care. Call our normal office line (954-321-1591) and follow the prompts to be transferred to our after-hours operator. The provider will be contacted and will call you back as soon as they are available and will provide you with the next steps in your care.
Pay your share of any fees for your care.
Tell us how we are doing! We want to hear from you! You may receive a satisfaction survey in the mail. If you do, please fill it out and send it back! It will help us improve your care and make us better at what we do.

About the Practice

About PCMH

What is Patient Centered Medical Home (PCMH)?

Purpose:

Principles:

Key Elements

Your Role

Before & During your appointment:

After Your Appointment:

Office Hours

Contact Us

Services

After Hours Emergencies:

Contact

Office Hours